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SITE Webinar - November
Thursday, November 21, 2019, 11:00 AM - 12:00 PM EDT
Category: Events

November 21st at 11:00 a.m. EST (30 minute xSITE Talk)
"Developing Meaningful Claims Scenarios to Teach Coverage"
Presented by: Crystal Uebelher - Claims Attorney for Secura
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Creating Effective Claims Scenarios to Teach Insurance Coverage

SITE Webinar presented by Crystal M. Uebelher, J.D., CPCU – SECURA Insurance

Insurance trainers know the value of a good claims story to drive home coverage lessons. However, developing a claims scenario can be a challenge. In this webinar we’ll explore a step by step approach to developing a fact scenario that will effectively engage learners and make your coverage training memorable.

  1. Clearly define your learning objectives;
  2. Begin at the end;
  3. Be believable AND memorable;
  4. Provide a clear answer.

By walking through a claims scenario developed by Crystal, participants will see how these steps lead to a clear story that emphasizes the coverage lessons.

Crystal Uebelher is a Supervisor in the Litigation Department at SECURA Insurance. In addition to leading claims professionals in the management of litigated claims, Crystal has a passion for teaching and often trains agents, claim representatives and underwriters and lawyers on a variety of topics including insurance coverage, general liability, construction defect, and good faith claims handling. Crystal earned her juris doctorate in 2007 from the University of Wisconsin (magna cum laude, Order of the Coif). She obtained her Certified Property Casualty Underwriter designation in 2017.

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